The Mail2SMS service allows you to send emails that become an SMS or vice versa. It works for both incoming and outgoing SMS and you can use any email client.
Email threads show the history, but SMS messages usually don't. For example, imagine you need to get three cars inspected and receive an SMS for each car to confirm the appointments. How does the system then know which one you're booking – or canceling? Whether you reply immediately or a month later, Smart Reply Path keeps track of which SMS the reply belongs to. Smart Reply Path can also be used for vouchers, ticket booking, and more. You can also choose whether replies to an SMS are allowed only once or multiple times.
Unlike email threads or digital chats, standard SMS lacks a natural history, which often causes the context to be lost.
Example: Imagine a customer has three different cars booked for inspection and receives three separate SMS messages about them. If the customer replies "Yes," how will your system know which car is being confirmed?
Regardless of whether the customer replies immediately or a month later, Smart Reply Path ensures that the response is automatically linked to the exact correct outgoing message.
This technology is ideal for all types of two-way communication where it is crucial to know which original message the customer is responding to. Common use cases include:
Booking confirmations and rescheduling
Management of digital vouchers and codes
Ticket bookings and event notifications
Automated customer surveys (e.g., NPS measurements)
No, it is not. Contact us at Spirius and we will guide you through the entire process, ensuring you get started in the smoothest way possible for your business.
